The five-phase process behind Veltim's bilingual AI receptionists and automations for US businesses: diagnosis, conversation design, integration, supervised testing and improvement.
It is the five-phase process we follow for every AI automation project: diagnosis of the channel where you lose customers, conversation design with clear limits, integration with your software through official APIs, supervised testing with you, and launch with continuous improvement. The same process for a clinic's voice agent as for an online store's chatbot.
It depends on the scope, but most implementations on tools with well-documented APIs are up and running in one to three weeks, including testing with you. The exact timeline goes into the fixed quote that comes out of the diagnosis phase, not after.
No. The integration phase is built on what you already use: your CRM, your calendar or your booking system, connected through their official APIs. There is no data migration and no new tools to learn; if your tool has no API, we tell you on the first call and look for the alternative.
That is planned from the design phase: conversation design defines what the AI can answer and in which cases it hands the conversation over to a person on your team. An agent that escalates to a human at the right moment builds trust; one that improvises answers destroys it.
With data from your own operation: calls answered that used to be missed, appointments booked by the AI, response time to each lead, conversations escalated to a human. In the continuous improvement phase we review the real conversations of the first weeks together and adjust with that in front of us.
Yes, and it is what we recommend: start with the channel losing the most customers according to the diagnosis, measure the result and expand afterwards. Automating everything at once multiplies the points of failure and makes it impossible to know what is working.
Contact: veltim.com · Phone: +34 623 05 08 56 · Madrid, Spain.